IC Hotels Santai Family Resort - Kids Concept

We were at this hotel at the end of April. The hotel is great! Everithing looks new. It seems that the hotel was fresh repaired. At this time there were no crowds of people. Our room was on the 4th floor, large and cozy with the sea view. There are about 3 heated pools outdoors (including aquapark for children) and one indoors with small baby pool. The staff is very friendly and ready to help, always smile. The restaurant is cozy, you have a good choice of everithing you like, although we were not in the peak season. The beach is wide: sand and a strip of peddles. The water in the end of April was warm/not very cold. The outdoor temperature was +25+29 degrees. There are all entertainments on the territory of the hotel, both for children and for adults. I would like to thank Naylya, who was very friendly and helped us a lot. We are greatful for this 5 days in this hotel and would like to return there in the future.

First the hotel is excellent and I would definitely return next time .the staff and house keeping very fast ,they solve any problem in seconds , the food was excellent very tasty and with variety , the aqua park is wonderful and there's Alot of water parks for different ages even for 2 years kids, they have special restaurant for kids and they blend for u the vegetables to feed ur baby, the beach is sandy , the alcohol is good quality , the room is big and spacious , the bathroom very practical , the villas are wonderful with private pool , they have silence pool for ppl who don't want noise.they have nice shows in the evening till 10:30 pm. Very near 40 mins Max from the airport , the aqua park is very entertaining even for adults it's suitable for all age range.the landscape is fantastic the hotel is very big with Alot of green. The check in and out very smooth and fast. They left us welcome cookies in the room and even before leaving as well. The internet was available in all places even on the beach it was strong and fast. Different pools with different depth that suits babies 1 year toddlers infants and children and ofcourse adults .

The hotel had an excellent buffet and stellar service. No matter who we asked, we immediately got the help we needed from the right person. The food quality is very high and there's enough variety to keep your taste buds happy for more than a week's worth of meals. The pools were also clean and not too crowded when we went (early May). A few of them were toddler friendly/safe as well which was a huge bonus.

The hotel is amazing and it’s a great place for a family holiday. Truly fuss-free, excellent staff and facilities, you will not regret going. We stayed at one of the star swim up villas and the accommodation was comfortable and spacious but the highlight by far is the ‘boat house’ cafe located in the middle of the complex that you can swim up to from your room, and get some snacks, drinks and cakes. The selection was amazing, food delicious and staff very friendly and professional. Kids club is great, pools are great. Beach clean and wide with stunning views of the mountains. Coffee shop on the beach and ice cream shop - great. Main restaurant is delicious, especially the Usbek cuisine at lunch time. Varied menu daily. Beach cafe was a great lunch alternative with fried chicken and burgers day. Indoor pool and spa - wonderful. They even provided us with kids bathrobes that were a big hit with my 2 and 4 year old! The highlight for me is a family photos we get to keep forever - taken by the wonderful photographer on site. It is a PAID service but no risk- as you don’t pay for the shoot, only for the photos, id you like them, and it takes about 15min! I was positively surprised and would highly recommend. I wish there was more info about that on the hotel website as we now have kids and photos for grandparents and it was a stress-free mini shoot. We will be coming back for sure!

it was very clean, recently renovated. very helpful staff. the best Turkish bath experience. big kids club close to land of legends which is a very nice theme park and shopping Avenue.